How often do you check on special assistance passengers and UMNRs?

How often do you check on special assistance passengers and UMNRs?

• A. Every 60 minutes
• B. Every 30 minutes
• C. Every 15 minutes
• D. Every 5 minutes

Answer: (B)

Regular checks on special assistance passengers and UMNRs are about ongoing safety, comfort, and supervision during the flight. Checking every 30 minutes provides a steady level of attention—enough to verify they’re seated comfortably, have access to needed assistance or devices, and to notice any changes in their condition—without interrupting cabin operations or service more than necessary. If a passenger needs more help or if conditions change (turbulence, seating adjustments, or service needs), the crew should increase the check frequency accordingly. Checking less often, like every 60 minutes, could miss developing discomfort or issues, while checking far more often (every 15 or 5 minutes) could be disruptive and impractical during regular duties.