If someone is intoxicated during boarding, which step should you take first?

If someone is intoxicated during boarding, which step should you take first?

• A. Notify captain
• B. Complete SRS report
• C. Assess their condition and have another crew member cross check
• D. Request gate agent to deplane them

Answer: (C)

When you encounter someone who seems intoxicated during boarding, the immediate move is to assess their condition and have another crew member cross-check. This gives you an objective, independent view of the situation, reducing the chance of misreading nerves, illness, or unfamiliar behavior as impairment. With two crew members agreeing on the assessment, you have a solid basis to decide the next steps—whether to involve the captain, coordinate with the gate agent, or take other safety actions. Documentation and formal reporting are important, but they come after you’ve established the impairment and determined the appropriate action.